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Security Tips

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While SBI Singapore has put in place various security measures to ensure online security and protection of your account information, you, as an internet banking user, do play an important role in protecting yourself online. By simply adhering to some healthy security practices, you can help us to maintain safe and secure online banking facilities for yourself :

  • Your internet banking PIN (Personal Identification Number) should be unique and confidential. You should not use it for any other applications / devices.
  • You are advised not to use any personal data such as your date of birth, telephone number, NRIC number, sequential numbers like 123456, 111111 etc., for your internet banking PIN.
  • Please ensure that your internet banking PIN packet is not opened / damaged when it is delivered to you by the Bank.
  • You should memorize your PIN and not record it anywhere or share with anyone or make it accessible to others.
  • You should change your PIN regularly.
  • For your internet banking login the link is available on https://sg.statebank/home or enter the following directly into your browser address bar onlinesbiglobal.com
  • A system generated default user ID will be provided to you at the time of account opening. This user ID can be changed only once. You may select a suitable user ID with different combinations which makes it difficult for an onlooker to guess.
  • While you should be able to remember your internet banking PIN, you can make it difficult for someone else to guess the same by using alpha numeric combinations. It is a proven security method to use numeric or special characters and upper or lower cases in a PIN to enhance security, for e.g. ‘rH!n0’ can be used instead of 'rhino'
  • Do not share your internet banking PIN with anyone (including bank staff, police etc).
  • Do not type your PIN, 2FA or one time password in any place other than the space provided on our site.
  • If you hold a SBIS account, check your accounts on a regular basis. Please inform the bank immediately if you detect any unauthorized transaction/s.
  • Do not select the option auto save on browsers for storing user name and password when logging into online banking.
  • Keep your computer updated and make sure your computer has the most current / latest anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Download the anti-virus immediately on receipt of notification for download is available.
  • Install a personal firewall and the latest anti-virus software to help prevent unauthorized access to your home computer, particularly when they are linked via broadband connections, digital subscriber lines or cable modems. Be sure to update the anti-virus and firewall products with security patches or newer versions on a regular basis.
  • Keep your computer updated with the latest virus definition of the antivirus software you use. Also ensure that your computer is updated with Windows security and Internet Explorer updates.
  • Make sure you log out from the application/ internet banking account after you have finished your session. Do not leave the computer unattended while you are still logged on.
  • You should not use public or shared computers like those in Internet Cafes or a third party computer for Internet banking application as you may be open to harmful or specific software programs enabled within these computers, which could capture your personal as confidential information.
  • Avoid using a third party computer for internet banking application. If used, ensure clearance of cache and history from browser after you have finished.
  • In any case, make it a habit to clear your cache and history of the browser after each internet banking session.
  • While using wireless network please ensure that you are authorized to use it.
  • Please ensure safe keeping of 2FA / TST hardware device. For more information on 2FA / TST usage click here.
  • Use the 2FA / TST token number within 60 seconds of generation.
  • Use general security practices on your computer like windows password, screen saver password, back up of important data at other place etc. Ensure passwords are not stored under password manager.
  • Always keep your record update with bank viz. mobile number, address etc.
  • Our Internet Banking application is a secured site, check that the website address changes from http:// to https:// and a security icon that looks like a lock.
  • You can double click on the lock icon next to the URL of the webpage to review the Secure Sockets Layer (SSL) certificate information. The certificate should be issued to onlinesbiglobal.com
  • It is recommended that you use one of the latest recommended Internet browsers which support 128-bit encryption, so that you have the most updated security features available.
  • Please note that Bank staff / officers will never ask your Internet Banking PIN or 2FA token number for any reason whatsoever.
  • If you doubt / sense any unauthorized usage of your Internet Banking ID / PIN / 2FA device, change your internet banking PIN immediately.
  • If you notice any suspicious activity in your internet banking account please inform us immediately by calling our call centre.
ATM Security TIPS for Customers

The precautions you take as an ATM user can help us in safeguarding your interests. By following some ATM usage security tips you increase your personal security and reduce the risk of becoming an ATM crime victim.

The following measures can help make the use of ATMs safer for everyone.

Security of your ATM
  • Your SBI ATM card is pre-activated with a system generated default PIN (Personal Identification Number). Please ensure that your ATM PIN packet is not opened / damaged when it is delivered to you by the Bank.
  • Though the SBI ATM card is an ATM cum Debit Card, please ensure the first use of the card is at our ATMs only and not at any POS.
  • Please change the preset PIN number provided by the Bank during first login at the ATM. Also, make it a habit to change your ATM PIN regularly.
  • Do not use the same PIN for different services / equipments.
  • For setting your PIN, do not use any personal data like date of birth, telephone number etc.
  • Memorize your ATM PIN and destroy the envelope. Do not write it down or keep it in your wallet or purse, mobile phone, computer etc.
  • Do not share your PIN with anyone else (including bank employees, police etc.)
  • Please sign immediately on the reverse of the card / duplicate card.
  • While using your card at any POS, make sure the merchant swipes the card in your presence. Please sign on the receipt only after verifying the transaction.
  • Immediately report any stolen or lost ATM card to the Bank.
  • Regularly review your bank statements to detect any unauthorized/fraudulent transactions.
  • Please note that Bank staff / officers will never ask you for your PIN number, for any reason whatsoever.
  • Never lend your ATM card to anyone; treat it as if it were cash or a credit card.
Security at the ATM Location
  • Shield the ATM keypad from anyone who may be standing or parked nearby or anyone crowding you in an attempt to view your PIN and/or transaction. Use your body / hands as a shield if necessary while you enter your access code.
  • When you approach an ATM, scan the area first for any suspicious persons or activity around the ATM.
  • Be aware of your surroundings throughout the entire transaction. Do not become so involved with your transaction that you are not aware of changing conditions in the area.
  • If you notice anything strange , leave and return some other time. Even if you have already started a transaction, cancel it and leave. Inform the bank immediately.
  • Make sure you retain your transaction receipt. Do not throw away the receipt at the ATM site.
  • If you have withdrawn cash, put it in your wallet/ bag immediately.
  • Never accept offers for assistance with ATM usage from strangers; instead, ask the bank for help by calling at the telephone numbers provided at the ATM.